1. Principle
Maison Dino products are made to order for professional clients. There is no right of withdrawal and no return for convenience. A return is possible only following a claim accepted in writing by the Seller.
Legal
Return policy
Reporting deadlines for damage and non-conformity, the conditions under which a return is accepted, and how it is handled.
Last updated: 8 September 2026
2. Inspection on receipt
The Client checks the condition and number of packages on receipt, in the presence of the carrier. Any visible damage or shortfall is recorded as precise reservations on the transport document.
3. Claim periods
Visible damage or shortfall: written notice to the Seller within forty-eight (48) hours of receipt.
Non-conformity or defect: written notice within eight (8) days of receipt.
After these periods, the goods are deemed accepted.
4. Content of the claim
The claim is sent to sonia@maisondino.com and includes: the quote reference, the product reference, the quantity concerned, a description of the issue, clear photographs of the product, packaging and shipping label, and a copy of the transport document with reservations where applicable.
5. Examination of the claim
Each claim is examined by the Seller, who replies in writing within ten (10) business days. The Seller may request additional photographs or information, or appoint an expert.
6. Possible outcomes
Depending on the examination, the Seller offers, at its option: repair, shipment of a replacement part, replacement of the product, a credit note or a discount. No remedy is due for natural variation of materials, normal wear, transport damage after transfer of risk not covered by insurance taken out, or improper use.
7. Return of goods
Where a return is authorised in writing, the goods are shipped to the Seller's warehouse in Foshan, Guangdong, China, at the address stated in the return authorisation.
Return transport, insurance, packaging, export and import formalities and any duties are borne by the Client.
The goods travel at the Client's risk until receipt in Foshan.
Replacement, repair or credit note occurs only after receipt and inspection of the goods in Foshan.
Any unauthorised return, or one not matching the authorisation, is refused and sent back at the Client's expense.
8. Transport insurance
If the Client has taken out the transport insurance offered in the quote, covered transport damage is handled under the insurance terms, without prior return where photographs are sufficient.
9. Contact
sonia@maisondino.com · +33 7 65 64 80 03 (phone and WhatsApp).